If you have a dispute with Freedom Internet and wish to make a complaint, please call our Customer Service team on:
+61 7 3067 3676 or email support@freedominternet.org
If you are still not satisfied with the steps taken by Freedom to resolve your issue; you can seek assistance from the Telecommunications Industry Ombudsman (TIO). The TIO will only investigate complaints if you have already attempted to resolve your issue with Freedom and is an option of last resort. You can contact the TIO by visiting www.tio.com.au or by calling 1800 062 058.