FAQs

Getting Started

• Static IP, Dynamic IP, CGNAT and Port Forwarding
• How do I sign up?
• How do I access my Freedom Internet account?
• What are your support hours?
• How do I contact Customer Service?

Plans

• How do I change my plan?
• What speeds can I expect?
• Does my data roll over?
• How do your plans compare with other internet service providers?
• What is the difference between a 2G and a 5G network?

Installation

• What if the device causes damage to my apartment?
• What do I need to do when I move out?
• What does the internet device look like and where do you install it?
• Can I use my own router/modem?
• How long will installation take?

My Account & Payment

• How do I pay for my plan?
• How do I update my credit/debit card information?
• How do I reset my account password?
• How do I check my data usage
• How do I cancel my subscription?
• I forgot to cancel my account; it charged me for another month? How can I get a refund?

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